Operto Guest Technologies
Product team
Permanent full-time
February 2023 - current
Hybrid Vancouver, BC, Canada
Lead Product Designer
Operto is a pioneering hospitality automation and IoT operating system, reshaping the guest experience and spearheading a transformation in hospitality management across vacation rentals, hotels, and serviced apartments.
UX/UI responsibilities
- Enhancing the efficiency of a B2B SaaS hotel and short-term rental management platform by
optimizing administrative and staff tasks, resulting in improved daily workflow productivity.
- In
my leadership capacity, I’ve closely collaborated with the VP of Product, Product Managers,
Developers, and Customer Success Specialists to collect requirements and develop wireframes,
prototypes, and high-fidelity designs for Operto Teams.
- As a staunch advocate of user-centered
design principles, I’ve consistently ensured that Operto Teams aligns seamlessly with user
needs and expectations.
- My user research initiatives, including customer interviews, have been
pivotal in identifying pain points and uncovering valuable opportunities for improvement.
Product
I'm currently with Operto Teams, a web app designed for property managers and staff. I play a role in enhancing property management efficiency through features like automated housekeeping and maintenance management, and seamless integration with booking platforms.
SPUD
E-commerce team
Permanent full-time
July 2022 - September 2022
Remote Canada
Lead UX Designer
UX/UI responsibilities
- Design customer experience to meet the demand for online grocery orders.
- Partner with product management, inform design decisions, and improve customer retention.
- Develop the creation of design concepts, including marketing, promotional campaigns, and other customer-facing messaging.
- Pioneering a new design system, providing mentorship to team members, and upholding design consistency in alignment with web accessibility standards.
- Managing, executing, and delivering projects under stringent deadlines.
Product
I worked to SPUD, an online grocery delivery service that empowers customers to order fresh, organic groceries, household essentials, and personal care products for convenient home delivery via their e-commerce platform.
SPUD
FoodX team
1 year 2 months
Permanent full-time
June 2021 - July 2022
Remote Canada
Senior UX/UI Designer
FoodX (subsidiary of SPUD) is a B2B SaaS-based eGrocery management software platform. It operates grocery fulfillment and covers inbound, inventory, outbound, and reverse logistics used by retailers. Our clients include Carrefour Europe and Walmart Canada.
UX/UI responsibilities
- Design products for our expanding end-to-end platform on desktop and mobile counterparts.
- Facilitating collaborative workshops, user workflows, and developing wireframes and high-fidelity interactive prototypes.
- Producing top-tier UX design artifacts to communicate concepts and solutions effectively.
- Creating meticulous UI artifacts in adherence to established design systems.
- Maintaining active communication with cross-functional teams, including Product Managers, Business Analysts, Software Engineers, QA Testers, Technical Writers, Designers, and key stakeholders.
- Providing crucial support to inbound and outbound teams in the development of digital products.
- Serving as a mentor to team members and driving the implementation of effective UX design and user research processes.
- Multi-tasking, time-management, and prioritize tasks in an agile environment.
- Actively seeking opportunities to enhance and standardize the user experience across our product portfolio.
Products
I worked on five out of the ten FoodX applications:
- Fresh app: focused on maintaining inventory freshness and accuracy.
- Replenishment app: streamlined inventory replenishment from bulk to fixed locations.
- Streamline app: optimized inbound purchase order receiving.
- Delivery app: managing territory assignments for warehouse deliveries.
- Solve app: managing fulfillment issues, ensuring orders were completed on time before shipping.
Microsoft
Xbox Game Studios
The Coalition team
Contract full-time
March 2018 - December 2020
2 years 10 months
Onsite Vancouver, BC, Canada
Product Designer IC2
First and sole Product Designer/Individual Contributor (IC) in The Coalition web team to launch five Gears of War franchise and product websites. I partner with the Web Product Owner, Web Producer, Lead Developer and contribute to the scoping and planning of each milestone.
UX responsibilities
- Lead the development and evaluation of personas, conduct usability testing, and analyze the competitive gaming landscape.
- Generate and iterate on design concepts, utilizing process flows, prototypes, wireframes, and high-fidelity designs to effectively communicate design strategies and detailed interaction behaviors.
- Produce comprehensive deliverables, including sitemaps, wireframes, information architecture, and intuitive user flows across various screen sizes.
- Foster excitement, loyalty, connections, and long-term relationships with gamers.
- Ensure product responsiveness and adaptability, with a focus on enhancing the brand and consumer experience.
- Prioritize and enhance call-to-action elements to improve content discoverability.
- Drive the design vision for five new websites and actively contribute to the discovery and planning of new products and features.
- Identify and present minimum viable product web features.
- Communicate design concepts and thought processes to the web team and key stakeholders, iterating based on valuable feedback.
UI responsibilities
- Establish a reusable, scalable, and shareable design system for cross-functional teams and partners.
- Ensure compliance with Microsoft's web accessibility standards to make products inclusive and accessible to all users.
- Develop a starter kit comprising essential components and style guidelines to expedite design and development workflows.
- Create high-quality graphics and iconography to support development efforts.
Products
I worked on five websites and a design system for the Gears of War franchise:
- Gears 5: website for the AAA-title third-person shooter game
- Gears of War: website for the AAA-title franchise
- Gears Esports: website for the Gears 5 Esports tournament
- Gears Tactics: website for the turn-based strategy game
- Gears POP!: website for the iOS and Android mobile game
- Design system for The Coalition web team, ensuring consistency and efficiency across all Gears websites
Secure Enterprises
Permanent full-time
December 2014 - October 2016
1 year 11 months
Remote Canada
Creative Director
Secure Enterprises is a software research and development company.
UX/UI Responsibilities
- Responsible for user experience and user interface design for a messenger application and branding.
- Proactively identify issues, establish benchmarks, and iteratively design, test, and refine solutions.
- Provide leadership in user experience design across the planning and development life cycle for iOS and Android platforms.
- Deliver comprehensive design assets, including logo identities, layouts, typography, icons, wireframes, user flows, information architecture, mockups, and design guidelines."
Products
- Subscription-based end-to-end encrypted messaging app on iOS and Android.
- Device management system for businesses to secure and protect customer data on employee devices.
Fortinet
Research and Development team
Permanent full-time
September 2012 - November 2015
3 years 3 months
Onsite Burnaby, BC, Canada
User Interface/Graphic Designer 3
Fortinet is the fourth-largest network security company by revenue worldwide. It develops cybersecurity solutions, including hardware devices such as firewalls, software and anti-virus service protection, intrusion prevention systems, and endpoint security components.
The company has 330,000+ enterprise users and 3.4 million+ security appliances shipped. Customers include Microsoft Azure, Amazon Web Services, Dell SecureWorks, Intel and Oracle.
Responsibilities
- Design graphical user interfaces for software applications on iOS and Android, as well as consoles on macOS and Windows.
- Deliver high-quality mockups and graphical assets to facilitate user interface implementation for our Software Engineers in an agile work environment.
- Create websites, web portals, marketing collateral, presentations, and hardware packaging and handbook prints.
- Communicate graphic standards and specifications to team members, provide documentation of design guidelines, and print quality control.
- Deliver visual data, user flow, wire-framing, icons, illustrations, type, and layout.
Products
I worked on a range of web and native applications:
- FortiAP: a wireless access points solution
- FortiAnalyzer: a network security analytics solution and centralized network logging and reporting
- FortiClient: a SECaaS Endpoint protection of software and hardware inventory
- FortiCloud: a SaaS offering range of management and services
- FortiExplorer: a network management and config tool
- FortiManager: a centralized management solution
- FortiToken: a 2FA/IDaaS and one-time password software token app
- FortiOS: a SaaS network security OS providing protection for networks, data centers, cloud environments, and endpoints
- ForitGuard Center: a security intelligence and threat response service on vulnerabilities
- Fortinet Beta Program: an enrollment for future software and feature release
- Fortinet Video Library: a web-based resource video tutorials of Fortinet products
- Fortinet Document Library: a web-based resource technical documentations of Fortinet products
- Fortinet PMDB: a product management database that supports internal operations and ensures product up-to-date information accuracy and consistency
The Coca-Cola Company
Far Coast collaboration
September 2009 - December 2009
Onsite Vancouver, BC, Canada
Industrial Designer
The Coca-Cola Company is a multinational beverage corporation, manufacturer, retailer, and marketer. Far Coast is The Coca-Cola Company's entry into the specialty coffee and tea category.
Responsibilities
- Designed a furniture collection manufactured and deployed in prominent Far Coast Venues, including installations in the Whistler Athlete's Villages and the Lower Mainland during the 2010 Winter Olympic Games.
- Articulated the brand essence of Far Coast through color and style.
- Enhanced the Far Coast and 2010 Winter Olympic brands while cultivating the ambiance and atmosphere of the Far Coast 'warming zone.'
- Employed rapid prototyping, AutoCAD drafts, ergonomic considerations, user research, case scenarios, and usability testing.
- Engineered furniture for flat-pack assembly, streamlining production and transportation processes.
Products
Outdoor lounge chair, community table, and coffee table